In a move to minimize waiting times and facilitate quicker access to healthcare at its over 2,000 partner facilities across Nigeria, AXA Mansard Health, Nigeria’s leading Health Management Organisation, has introduced a new WhatsApp-based chatbot named Karis.
By adding Karis to their WhatsApp contacts, more than three hundred thousand AXA Mansard Health enrollees can now easily obtain treatment approvals, confirm authorizations, check their plan status, access plan benefits, purchase health plans, and receive immediate assistance during medical emergencies.
Tope Adeniyi, CEO of AXA Mansard Health Limited, explained that this innovative solution is another step in the organization’s commitment to putting customers first. “It is another way we are using to tell our customers that we deeply care about them, and we stop at nothing to ensure access to healthcare is simple, affordable and convenient,” he said.
Adeniyi highlighted that the manual process of authorization before treatment had been a major pain point, often discouraging people from seeking hospital care. He noted that with Karis, authorization can now be processed via a familiar and accessible platform like WhatsApp.
“With this new solution, our enrollees at the point of care can experience our service speed. Also, they can quickly ask Karis what their plans cover or otherwise, so we have empowered them. They can now search for hospital or specialist healthcare by interacting with Karis. It’s about making healthcare personalised for our customers,” he explained.
He added that Karis is more than just a tool; it is part of a wider vision to make healthcare accessible, personalized, and stress-free for everyone.
The introduction of Karis aligns with AXA Mansard Health’s broader strategy to leverage digital innovation for enhanced service delivery and improved customer experience. By streamlining access to healthcare support, the chatbot allows enrollees to focus on their well-being without being hindered by administrative hurdles.
Through initiatives like this, AXA Mansard Health continues to lead in digital healthcare solutions, making it easier for Nigerians to manage their health and access timely care with confidence. “Karis demonstrates our organisation’s commitment to leveraging technology for practical solutions that simplify lives and improve healthcare outcomes,” Adeniyi concluded.

















